Privacy Policy

Privacy Policy Effective Date: July 8, 2026 At Secrets of the Serpent, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, subscribe to our emails, or interact with our business. Information We Collect We may collect the following information: Your name Email address Shipping and billing address Phone number (if provided) Payment information (processed securely through our payment providers—we do not store your credit card details) Order history Information you provide when contacting us Website usage information collected through cookies and analytics tools How We Use Your Information We use your information to: Process and ship orders Provide customer support Communicate about your orders Send newsletters or promotional emails (only if you have chosen to receive them) Improve our website and customer experience Comply with legal and tax obligations Payment Processing Payments are processed securely through trusted third-party payment providers. Secrets of the Serpent does not store your full credit card information. Email Marketing If you subscribe to our newsletter, we may occasionally send updates about new products, events, workshops, or special offers. You can unsubscribe at any time by clicking the unsubscribe link included in our emails. Cookies Our website may use cookies and similar technologies to: Remember your preferences Improve website performance Understand how visitors use our site Support website analytics You can disable cookies through your browser settings, although some website features may not function properly. Sharing Your Information We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers who help us operate our business, including: Payment processors Shipping providers Website hosting services Email marketing providers These providers only receive the information necessary to perform their services. Data Security We take reasonable steps to protect your personal information using industry-standard security measures. While no method of online transmission is completely secure, we work to safeguard your information against unauthorized access, disclosure, or misuse. Your Rights You may request to: Access the personal information we hold about you Correct inaccurate information Withdraw consent for marketing communications Request deletion of your personal information where legally permitted To make a request, please contact us using the information below. Third-Party Links Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. Children's Privacy Our website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact: Secrets of the Serpent Email: michelle@secretsoftheserpent.com Website: www.secretsoftheserpent.com